Privacy Policy
Last Updated: September 17, 2026
Above & Beyond Plumbing & Heating ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, abovebeyondplumbing.com (the "Site"), or contact us to request plumbing and heating services.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site.
1. Information We Collect
We may collect the following types of information:
Information You Provide to Us
- Name, email address, phone number, and mailing address
- Property address for service requests
- Details about your plumbing or heating issue, service history, and job specifications
- Payment and billing information (processed securely through third-party payment processors)
- Messages, photos, or documents you submit through our contact forms, quote requests, or email
Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the Site, referring website, and click activity
- Cookies and similar tracking technologies (see Section 5 below)
Information from Third Parties
- Information from review platforms (e.g., Google, BBB, Yelp) if you leave a review
- Information from marketing or scheduling partners we use to manage appointments
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, schedule appointments, and provide plumbing and heating services
- Communicate with you about your service, including confirmations, reminders, and follow-ups
- Process payments and maintain billing records
- Improve our Site, services, and customer experience
- Send promotional offers, tips, or updates (only if you have opted in)
- Comply with legal, regulatory, licensing, and insurance obligations
- Detect, prevent, and address fraud, security issues, or technical problems
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, such as scheduling software, payment processors, hosting providers, and marketing platforms
- Subcontractors or technicians as needed to complete a service request
- Legal and regulatory authorities when required by law, subpoena, or to protect our legal rights
- Business transfers, such as a merger, acquisition, or sale of assets, where customer information may be transferred as part of that transaction
Any third party we share information with is required to handle it responsibly and only use it for the purposes we authorize.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to analyze website traffic, remember your preferences, and improve your browsing experience. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site.
We may also use analytics tools (such as Google Analytics) to understand how visitors use our Site.
6. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and business record-keeping requirements
- Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly
To exercise any of these rights, please contact us using the information in Section 9 below.
7. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Third-Party Links
Our Site may contain links to third-party websites, such as social media pages or review platforms. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Above & Beyond Plumbing & Heating Phone: (718) 484-4911 Fax: (718) 418-3836 Email: abovebeyondplumbing@gmail.com Website: abovebeyondplumbing.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified attorney to ensure it meets all applicable federal, state, and local legal requirements for your business.
